Practical situations
Choose the situation closest to your dispute. The pages explain what to document, which materials to keep and when a commodity examination may be needed.
Goods arrived spoiled
When products are delivered with signs of spoilage, it is important to preserve the object and evidence of its condition, document the packaging and labelling, and separate commodity examination questions from laboratory ones.
What to do →situationQuality dispute between a supplier and buyer
An examination helps separate the goods' actual condition from contractual and legal conclusions: the objects, defects, documents and relevant information about batch handling are recorded.
What to do →situationRequired temperatures were not maintained
A temperature deviation alone does not always establish the consequences. The duration of exposure, product type, batch condition and supporting data matter.
What to do →situationGoods damaged during transport
Early photographic records, transport container condition, the loading layout and acceptance documents are especially important in this situation.
What to do →situationProducts have lost their marketable appearance
Loss of marketable appearance may have commercial significance even when no assessment of product safety has been requested. The expert records the actual condition and assesses it within the limits of commodity examination competence.
What to do →situationThe value of a spoiled batch needs to be determined
Valuation requires identification of the goods, the valuation date, quantity, actual condition and market reference data. Sometimes usable and damaged remaining stock is considered separately.
What to do →situationAn expert report needs to be challenged
A review does not replace a repeat examination: it analyses the quality of the existing examination, the sufficiency of source data and the link between the conclusions and examination section.
What to do →situationThe court is appointing an examination
Before appointment, the feasibility of the examination, competence, approximate time frame, cost and list of materials can be clarified.
What to do →Send materials for a preliminary assessment
Describe the situation and attach the available documents and photographs. After reviewing them, the work format, required materials, cost and time frame can be determined.
- we will check whether the task falls within commodity examination competence;
- we will determine whether documents and an inspection are sufficient;
- if specialist tests are needed, we will identify the laboratory component;
- we will indicate a possible format for the result.