Disputes under the Consumer Protection Law
A commodity expert answers specialist questions about the goods. The court or a lawyer provides the legal assessment of demands, time limits, penalties and liability.
Typical situations
- the seller disagrees with the arguments concerning inadequate quality;
- there is a dispute over the product's actual condition at the time of the inquiry;
- packaging is damaged or some mandatory product information is missing;
- the goods' condition needs to be assessed and an evidentiary basis prepared for a claim or court action;
- a report submitted by the other party needs to be checked.
What can be established
An expert examination may describe the object's properties and condition, identified signs, conformity with available documents and regulatory requirements, possible causes of changes in condition and value — within the scope of the specialist questions asked.
Questions such as “must the seller refund the money”, “has the law been broken” or “who is at fault” are legal questions; an expert conclusion must not substitute for their legal assessment.
A document for the dispute
Before a court examination is appointed, a specialist opinion is usually used. It may be attached to a claim, statement of claim, objections or a motion for a court-appointed examination.
What to read next
Send documents and photographs
Describe the task and attach photographs of the products and labelling, delivery documents, records, the contract, claim, court order or another expert's report.
- we will check whether the question falls within the commodity expert's competence;
- we will determine whether an inspection or laboratory component is needed;
- we will indicate the possible result format, cost and time frame.